About the SeQuenX IT Support Hub
One service desk for every IT request at SeQuenX B.V.
The SeQuenX IT Support Hub is the internal service desk where SeQuenX employees report IT problems, request equipment, and follow the progress of every request in one place. Instead of sending an email or catching someone in the hallway, an employee submits a structured ticket: what is happening, which device or application is involved, how much it blocks their work, and any screenshots or documents that help explain it. Every ticket gets a reference number, an owner and a visible status, so nobody has to ask "is anyone looking at this?"
The hub is built for the whole company. Employees use it to raise issues, track their open requests and see the resolution history. The IT team uses it to triage the queue, prioritise critical incidents, keep internal notes alongside the customer-facing conversation, and close tickets with a documented root cause and resolution summary. Management gets an overview of workload, response and resolution times, employee satisfaction and recurring problem areas, with monthly work reports that can be exported and shared.
Alongside incidents, the hub also handles equipment requests — a replacement charger, extra RAM, a new headset — through an approval and issuance workflow, and it collects improvement ideas from employees so good suggestions do not get lost. Access is restricted to SeQuenX accounts, and each person only sees their own tickets and requests unless they are part of the IT or management team.
The hub is designed, built and maintained in-house by the IT team at SeQuenX B.V., and it evolves with the feedback of the people who use it every day.